Ruby Fortune casino online
|
|
| Sign Up | Register |
|---|---|
| Login | Login |
| Foundation | 2003 |
| Current Status | Active |
| Min. Deposit | $10 |
| Rating | 6.6/10 |
| Business Names | Baytree Interactive LTD |
| Affiliate Program | Super partners |
| Last Updated | 11.12.2025 |
CasiPendium opinion
Ruby Fortune operates under a Kahnawake license and offers extensive payment methods, many currencies, and a large game selection, but its complaint history shows recurring issues with delayed or blocked withdrawals and unexpected account closures. User experience is inconsistent, with some fast payouts reported but many unresolved disputes indicating elevated risk. The casino’s revoked MGA license, high volume of negative feedback, and patterns of non-payment significantly reduce its reliability.
Final verdict: Not recommended.
Pros and cons
- Decent game variety.
- 24/7 support.
- Poor reputation.
- Slow KYC.
- Frequent withdrawal disputes.
- Account closures.
Available countries
🇨🇦 Canada, 🇯🇵 Japan, 🇬🇧 United Kingdom, 🇸🇪 Sweden, 🇲🇾 Malaysia, 🇳🇿 New Zealand, 🇹🇭 Thailand, 🇰🇷 South Korea, 🇵🇱 Poland, 🇲🇽 Mexico, 🇨🇱 Chile, 🇦🇷 Argentina, 🇮🇳 India, 🇦🇪 United Arab Emirates, 🇧🇩 Bangladesh, 🇦🇿 Azerbaijan, 🇶🇦 Qatar.
Available languages
English, french, spanish, german, greek.
Ruby Fortune casino deposits
| Deposit methods | Processing time | Minimum |
|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 7 business days | $10 |
Visit the Ruby Fortune deposit page for all relevant details.
Ruby Fortune casino withdrawal
| Withdrawal methods | Processing time | Minimum | Maximum per week | Maximum per month |
|---|---|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 7 business days | $50 | $10000 | $300000 |
Visit the Ruby Fortune withdrawal page for all relevant details.
Currencies
USD, EUR, CAD, JPY, GBP, SEK, MYR, NZD, THB, KRW, PLN, MXN, CLP, ARS, INR, AED, BDT, AZN, QAR.
Crypto supported
BTC, ETH, XRP, USDC.
Availability may differ by country and payment provider.
Latest updates: N/A
User verification and KYC
Required before withdrawing funds. It takes 24 hours up to 10 days.
Required documents:
- Proof of identity
- Proof of address
May apply:
- Proof of payment
- Selfie with ID
Ruby Fortune casino license
- License by 🇨🇦 Kahnawake gaming commission.
If your question is ‘Is Ruby Fortune Casino legit?’ then yes - it is a legitimate and properly licensed casino.
Last updates:
MGA license was revoked.
Customer support
| Live chat | Phone | |
|---|---|---|
| Available 24/7 | complaints@playersupportcenter.com | 1-800-768-1965 |
Rules
Ruby Fortune complaints
| Source | All complaints | Solved |
|---|---|---|
| CasinoGuru | 2 | 74 |
| AskGamblers | 15 | 19 |
Do you have your own complaint?
Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:
Complaints summary
Ruby Fortune (and its related Bayton Ltd brands) shows a pattern of stalling withdrawals and closing accounts when players attempt to cash out. They frequently use "GDPR policies" to block third-party mediation and demand verification documents that players find impossible to provide.
Common complaints
- Pending withdrawal: Player had their account closed while a $1200 CAD withdrawal was pending and $100 CAD remained in the balance. Despite providing all requested verification documents, the casino provided no explanation for the closure and refused to cooperate with mediation services. Status: unresolved. [1]
- Confiscation of winnings: Player attempted to withdraw $13800, but the winnings were confiscated. The casino claimed the player owed money to the payment provider "eChecks" and that the funds were used to settle this debt. The casino apologized but stated they could not return the funds. [2]
Ruby Fortune reviews
| Source | Rating | Reviews |
|---|---|---|
| TrustPilot | Not available | Not available |
| AskGamblers | 5.4/10 | 25 |
| CasinoGuru | 7.7/10 | 4 |
Overall sentiment
The overall sentiment in recent user reviews is strongly negative, dominated by complaints about RTP, payouts, and support, though a minority of players still report fast withdrawals and enjoyable gameplay.
Positive feedback
- Fast and successful payouts: Multiple NZ players report smooth withdrawals, with winnings paid out within a few days, and one user describing “fast payouts” and being “very happy” with the process, particularly for their first withdrawal.[3]
- Enjoyable games and variety: Several positive reviews praise the site for “amazing games,” “hundreds of games,” and generally enjoyable gameplay, with some users naming Ruby Fortune as their favourite casino.[3]
- Good customer service experiences: Some players highlight “great” or “helpful” customer service, stating that support handled their payout or first withdrawal well and contributing to their decision to rate the casino 5 stars.[3]
Negative feedback
- Poor RTP: Several long-term players (NZ and CA) report extremely low returns, including one saying they deposited about $64,000 over several years with zero cashouts, and another losing $1,100 in a single weekend with no significant wins, leading them to describe the RTP as “horrible” and the games as “rigged.”.[4]
- Account closures: Multiple reviewers describe sudden account closures or loss of access: one reports their account being closed immediately after depositing with unhelpful live chat, another says their account was closed “for safety and security reasons” after many deposits and no withdrawals, and a third describes being kicked out mid-game, then locked out and unable to reset their password despite repeated attempts.[3]
- Blocked withdrawals: Several users from NZ and CA report serious payout problems, including a player who never received a $900 withdrawal despite months of follow-up, another whose $80 pending withdrawal allegedly dropped to $30 while they were asleep, and others claiming their withdrawals were significantly reduced with no clear explanation.[5]
Ruby Fortune bonuses
For detailed bonus information, see the Ruby Fortune bonuses page.
| Bonus name | Max cash bonus | Max free spins |
|---|---|---|
| Deposit | $750 | Not available |
| Daily spins | Not available | 10 |
Ruby Fortune games
Over 850 titles across slots, blackjack, roulette, baccarat, video poker, live casino, keno, craps, scratchcards, bingo, progressive jackpots.
Best Ruby Fortune slots
| Game | RTP | Released | Provider |
|---|---|---|---|
| Cash of Kingdoms | 96.28% | 2018 | Slingshot Studios |
| Bust the Bank | 96.75% | 2013 | Microgaming |
| Goldwyn's Fairies | 96.28% | 2017 | Just For The Win |
| Pearl Catcher | 96.40% | 2022 | All41 Studios |
Latest added: No information.
Game providers
Over 9.
Visit Ruby Fortune games and providers page for more details.
Ruby Fortune apps
| Platform | Availability |
|---|---|
| iOS | ❌ |
| Android | ❌ |
| Desktop | ❌ |
| Progressive web app | ✅ |
Responsible gambling support
If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.
Ruby Fortune sister sites
Sources
- ↑ https://thepogg.com/complaint/rubyfortune-casino-account-closure-pending-withdrawal/
- ↑ https://thepogg.com/complaint/rubyfortune-casino-confiscated-winnings-echecks/
- ↑ 3.0 3.1 3.2 3.3 https://ca.trustpilot.com/review/rubyfortune.com
- ↑ https://www.trustpilot.com/reviews/6917bf5875f98454ada3ba82
- ↑ https://www.trustpilot.com/reviews/682fa6a5af1fd806d0fcb72c