casinos/jackbit: Difference between revisions
casinos/jackbit
| Line 132: | Line 132: | ||
=== Common complaints === | === Common complaints === | ||
* '''Withdrawal delays''': player from Malaysia had a $ | * '''Withdrawal delays''': player from Malaysia had a $15000 withdrawal rejected and their account locked for an investigation without any provided timeline. Despite multiple attempts by the complaints team to contact the casino for clarification, no response was received, leading the case to be marked as unresolved. Status: unresolved <ref>https://casino.guru/complaints/jackbit-casino-player-s-withdrawal-has-been-delayed</ref> | ||
* '''Account closures & confiscation''': UK player’s account was closed and all winnings were confiscated without the casino providing specific evidence of the alleged Terms and Conditions violation. The complaint was closed as "unresolved" because the casino failed to share sufficient insight into their investigation results. Status: closed<ref>https://casino.guru/complaints/jackbit-casino-player-s-account-has-been-closed-without</ref> | * '''Account closures & confiscation''': UK player’s account was closed and all winnings were confiscated without the casino providing specific evidence of the alleged Terms and Conditions violation. The complaint was closed as "unresolved" because the casino failed to share sufficient insight into their investigation results. Status: closed<ref>https://casino.guru/complaints/jackbit-casino-player-s-account-has-been-closed-without</ref> | ||
* '''Self-Exclusion''': UK player sought a refund after their previously closed account was reopened, leading to further losses. The claim was rejected as the player failed to prove they had informed the casino of a gambling addiction prior to the reopening. Status: closed.<ref>https://casino.guru/complaints/jackbit-casino-player-s-account-was-closed-and-then</ref> | * '''Self-Exclusion''': UK player sought a refund after their previously closed account was reopened, leading to further losses. The claim was rejected as the player failed to prove they had informed the casino of a gambling addiction prior to the reopening. Status: closed.<ref>https://casino.guru/complaints/jackbit-casino-player-s-account-was-closed-and-then</ref> | ||