Betway casino online
|
|
| Sign Up | Register |
|---|---|
| Login | Login |
| Foundation | 2006 |
| Current Status | Active |
| Min. Deposit | $10 |
| Rating | 5.4/10 |
| Business Names | Betway limited |
| Affiliate Program | Super partners |
| Last Updated | 10.12.2025 |
CasiPendium opinion
Betway is a long-established and fully licensed casino under the UK gambling commission and malta gaming authority, offering over 2,500 games and broad payment and language support. However, verified data shows persistent complaints related to withdrawals, verification delays, and bonus disputes, alongside very low trustpilot ratings. While some users report fast payouts and good game variety, the volume and nature of unresolved payment-related issues increase the overall player risk.
Final verdict: Not recommended.
Pros and cons
- Trusted licensing.
- Native mobile apps.
- Large game library.
- Established brand.
- Strict verification delays.
- Low user ratings.
- Account restriction risks.
Available countries
🇬🇧 United Kingdom, 🇲🇹 Malta, 🇮🇹 Italy, 🇩🇰 Denmark, 🇪🇸 Spain, 🇧🇪 Belgium, 🇩🇪 Germany, 🇸🇪 Sweden, 🇲🇽 Mexico, 🇿🇦 South Africa, 🇵🇹 Portugal, 🇮🇪 Ireland, 🇵🇱 Poland, 🇫🇷 France, 🇦🇷 Argentina, 🇺🇸 United States.
Available languages
English, German, Spanish, French, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Finnish, Hindi.
Betway casino deposits
| Deposit methods | Processing time | Minimum |
|---|---|---|
| Bank cards, bank transfers, e-wallets | 10 minutes – 7 business days | $10 |
Visit the Betway deposit page for all relevant details.
Betway casino withdrawal
| Withdrawal methods | Processing time | Minimum | Maximum per week | Maximum per month |
|---|---|---|---|---|
| Bank cards, bank transfers, e-wallets | 10 minutes – 7 business days | $10 | No limits | No limits |
Visit the Betway withdrawal page for all relevant details.
Currencies
USD, GBP, CAD, EUR.
Crypto supported
Not Available
Availability may differ by country and payment provider.
Latest updates: N/A
User verification and KYC
Required before withdrawing funds. It takes 24 hours up to 10 days.
Required documents:
- Proof of identity
- Proof of address
May Apply:
- Proof of payment
- Selfie with ID
Betway casino license
- 39372 by 🇬🇧 UK gambling commission.
- MGA/B2C/130/2006 by 🇲🇹 Malta gaming authority.
If your question is ‘Is Neospin Casino legit?’ then yes - it is a legitimate and properly licensed casino.
Customer support
| Live chat | Phone | |
|---|---|---|
| Available 24/7 | support@betway.com | +448082389841 |
Rules
Betway complaints
| Source | Active complaints | Solved |
|---|---|---|
| CasinoGuru | 2 | 75 |
| AskGamblers | 0 | 175 |
Do you have your own complaint?
Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:
- https://www.mga.org.mt/player-hub/lodge-a-complaint/
- https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain*
Note: The UKGC does not resolve individual consumer complaints (e.g., "my withdrawal is late"). They are a regulator, not an arbitrator.
Action Required: You must complain directly to the gambling business first. If unresolved after 8 weeks, you must contact an Alternative Dispute Resolution (ADR) provider (like IBAS or eCOGRA), which the casino is legally required to name in their complaints process.
Complaints summary
Complaints about Betway typically concern refusal or delay of withdrawals (especially after big wins or bonus-based wins), failure to honour bonuses, and unhelpful or unresponsive customer support. Multiple users describe what they see as an unfair escalation of verification requirements after wins, effectively blocking their access to funds.
Common complaints
- Gambling failure: UK player claimed the casino allowed him to deposit and lose funds beyond his set spending limits. The casino dismissed the issue, stating the limits were managed correctly by the player, and subsequently locked his account. Status: rejected. [1]
- Withdrawal & verification issues: Canadian player deposited $2,350 and won, but was unable to withdraw due to a "security question" error that locked the account. The player suspected confiscation of funds, but the complaint was rejected due to the player stopping communication. [2]
- Payment method restrictions: A player was unable to withdraw £350 because the casino claimed the payment processor had restricted the method. The casino required the player to register a new method and make a fresh deposit to release the funds.[3]
Betway reviews
| Source | Rating | Reviews |
|---|---|---|
| TrustPilot | 1.3/5 | 17906 |
| AskGamblers | 4.5/10 | 67 |
| CasinoGuru | 9.2/10 | 37 |
Overall sentiment
Reviews of Betway are mixed. Many players voice serious concerns about withdrawals, bonuses, and customer support, while others appreciate its large game selection, mobile access, and regulatory licensure.
Positive feedback
- Large game selection: Reviewers on CasinoGuru highlight Betway’s broad range of games, including live dealer games, and a nice website layout.[2]
- No withdrawal limits: According to CasinoGuru, Betway does not impose fixed withdrawal limits, which is seen as a benefit.[2]
- Fast withdrawals: User reported withdrawals are "fast and easy" compared to other bad reviews.[4]
Negative feedback
- Unhelpful support: User reported "awful customer service," citing a 35-minute wait on live chat without a response before giving up, and criticized the team for unreasonable expectations.[5]
- Account Restrictions: A new user reported that their account was restricted immediately after signing up and placing just three bets on the first day.[5]
- Account closures: Overall user dissatisfaction after wins. Some players describe winning bets followed by account closures or refusal to pay out — leading to accusations of unfairness.[5]
Betway bonuses
For detailed bonus information, see the Betway bonuses page.
| Bonus name | Max cash bonus | Max free spins |
|---|---|---|
| Deposit | $200 | 150 |
| Tournaments | Various | Not available |
Betway games
Over 2500 of slots, live casino, table games (blackjack, roulette, baccarat), jackpots, video bingo, slingo, penny games, betting and arcade games.
Best Betway slots
| Game | RTP in % | Released (Year) | Provider |
|---|---|---|---|
| Tiki Clusters Blaze & Boom | 96.00% | 2025 | Just For The Win |
| The Goonies | 96.00% | 2018 | Blueprint Gaming |
| Drum Frenzy | 96.05% | 2025 | Gameburger Studios |
| Big Bass Christmas Frozen Lake | 96.07% | 2025 | Pragmatic Play |
| Amazing Aztecs 2 | 96.00% | 2025 | Just For The Win |
Latest added: No information.
Game providers
Over 20.
Visit Betway games and providers page for more details.
Betway apps
| Platform | Availability |
|---|---|
| iOS | ✅ Download |
| Android | ✅ Download or Download APK |
| Desktop | ❌ |
| Progressive web app | ❌ |
Responsible gambling support
If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.
Betway sister sites
Sources
- ↑ https://casino.guru/complaints/betway-casino-player-s-account-has-been-closed-after
- ↑ 2.0 2.1 2.2 https://casino.guru/Betway-Casino-review#tab=js-tab-reputation
- ↑ https://www.askgamblers.com/casino-complaints/betway-casino-betway-wont-pay-withdrawal
- ↑ https://uk.trustpilot.com/reviews/69324d54ea893002361e7d7b
- ↑ 5.0 5.1 5.2 https://www.askgamblers.com/online-casinos/reviews/betway-casino