Captain Cooks casino online

Captain Cooks Quick Facts

Sign Up	Register
Login	Login
Foundation	2000
Current Status	Active
Min. Deposit	$10
Rating	8.1/10
Business Names	Fresh Horizons Ltd
Affiliate Program	Rewards affiliates
Last Updated	10.12.2025

CasiPendium opinion

Captain Cooks Casino is a long-standing member of the Casino Rewards group (est. 2000) that offers reliable, albeit slow, payouts subject to a mandatory 48-hour pending period and strict KYC verification. While the brand provides access to massive Microgaming progressive jackpots and a solid loyalty program, the user experience is hindered by outdated software, high 200x wagering requirements on welcome bonuses, and a significant volume of complaints regarding account closures and confiscations. The overall risk level is moderate; players can expect to be paid if they strictly adhere to terms

Final recommendation: Recommended.

Pros and cons

✅ Pros

• Large game library: 850+ games.
• Established brand.
• Massive jackpots.
• Low minimum deposit ($10).
• 24/7 support.

❌ Cons

• High wagering.
• Withdrawal delays.
• Dated design.

Available countries

🇨🇦 Canada, 🇳🇿 New Zealand, 🇬🇧 United Kingdom, 🇦🇹 Austria, 🇫🇮 Finland, 🇮🇳 India, 🇰🇷 South Korea, 🇯🇵 Japan, 🇭🇷 Croatia

Available languages

English, bulgarian, czech, danish, german, greek, spanish, finnish, french, hindi, croatian, hungarian, indonesian, italian, japanese, korean, dutch, norwegian, polish, portuguese (european), portuguese (brazilian), russian, slovak, slovenian, swedish, thai, turkish, ukrainian, vietnamese, chinese (simplified), chinese (traditional).

Captain Cooks casino deposits

Deposit methods	Processing time	Minimum
Bank cards, bank transfers, e-wallets, crypto, vouchers	10 minutes – 7 business days	$5

Visit the Captain Cooks deposit page for all relevant details.

Captain Cooks casino withdrawal

Withdrawal methods	Processing time	Minimum	Maximum per week	Maximum per month
Bank cards, bank transfers, e-wallets, crypto	10 minutes – 5 business days	$50	$4000	$16000

Visit the Captain Cooks withdrawal page for all relevant details.

Currencies

CAD, EUR, GBP, NZD, USD

Crypto supported

BTC, ETH, USDT

Availability may differ by country, payment provider.

User verification and KYC

Required before withdrawing funds. Takes 24 hours up to 10 days.

Required documents:

• Proof of identity
• Proof of address

May Apply:

• Proof of payment
• Selfie with ID

Captain Cooks casino license

• 38620 by 🇬🇧 UK gambling commission.
  
• OPIG1246857 by 🇨🇦 Alcohol and gaming commission of Ontario.
  

If your question is “Is Captain Cooks casino legit?” then yes - it is a legitimate and properly licensed casino.

Customer support

Live chat	Email
Available 24/7	support@crhelpdesk.com

Rules

• Rules
• FAQ
• Privacy policy

Captain Cooks complaints

Source	Active complaints	Solved
CasinoGuru	4	27
AskGamblers	0	3

Do you have your own complaint?

Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint about Captain Cooks casino, you can submit it here:

• https://www.agco.ca/en/general/questions-complaints-and-objections
• https://www.gamblingcommission.gov.uk/public-and-players/complaints

Complaints summary

Based on an analysis of player disputes, the majority of complaints against Captain Cooks Casino center on withdrawal delays caused by strict Know Your Customer (KYC) verification procedures and the subsequent rejection of submitted documents. A significant number of cases involve account closures and the confiscation of winnings due to accusations of duplicate accounts or fraudulent documentation, though many of these are upheld by regulators.

Common complaints

• Account verification (KYC): A player from New Zealand had $8,000 confiscated after being accused of submitting fraudulent documents, and the complaint was rejected when the player stopped responding. Status: rejected.

• VIP points suspended: Canadian player questioned the suspension of her VIP points, and the issue was resolved after the casino provided a comprehensive explanation for the restriction. Status: resolved.

• Withdrawal delay: A player from Slovenia received his €575 withdrawal via Skrill after a delay caused by the verification process. Status: resolved.

• Slow Withdrawal (KYC): A player complained about a delayed $64 withdrawal and slow support; the funds were eventually received after the player provided the correct Interac documents. Status: resolved.

Captain Cooks reviews

Source	Rating	Reviews
TrustPilot	4.4/5	5119
AskGamblers	6.4	41
CasinoGuru	9.1	25

Overall sentiment

The overall sentiment for Captain Cooks casino is predominantly negative. While a minority of users praise the initial ease of use and game variety, the vast majority of trusted reviews cite severe trust issues related to withdrawal refusals, technical glitches, and unresponsive support.

Positive feedback

• Big Wins & Support: Trustpilot user shared a success story of winning $3500 after an initial deposit, highlighting that while the process was strict, the support team (specifically mentioned as "Barry" in similar contexts) was helpful.
• Consistent bonuses: Trustpilot reviewers highlight that the casino “is giving bonuses” and describe “realistic and continuous free bonuses” where bonus requests are often granted after a few deposits, which they find reliable and rewarding.
• Safe Microgaming casino: Another AskGamblers reviewer emphasises that Captain Cooks (founded in 1999 and Kahnawake-licensed) uses high-quality Microgaming software and is “a safe casino,” ultimately recommending it despite some weaker table games and tournaments.

Negative Feedback

• Confusing Terms & Delays: A user complained about the "Risk Management" process causing indefinite delays beyond the standard 48 hours, with slow email responses exacerbating the issue.

• Unclear Wagering Requirements: One player noted frustration with the "upside down" wagering rules where bonuses are locked until strict playthrough requirements are met, making it difficult to withdraw winnings.

• Account Closures: Reviewer detailed a negative experience where their account was closed and loyalty points confiscated without clear explanation, describing the group's policies as "predatory".

Captain Cooks bonuses

For detailed bonus information, see the Captain Cooks Bonuses page.

Bonus name	Max cash bonus	Max free spins
Deposit bonus	$475	100

Captain Cooks games

Over 850+ of slots (3-reel, 5-reel, video slots), progressive jackpots, table games (blackjack, roulette, baccarat), video poker, live casino (live dealer games), variety games (scratch cards).

Best Captain Cooks slots

Game	RTP	Released	Provider
Mega Money Wheel	96.17%	2022	Buck Stakes Entertainment
Mega Moolah	88.12%	2006	Games Global
Immortal Romance	96.86%	2011	Games Global

Latest added: No information.

Game providers

Over 35.

Visit Captain Cooks games and providers page for more details.

Captain Cooks apps

Platform	Availability
iOS	❌
Android	❌
Desktop	❌
Progressive web app	❌

Responsible gambling support

If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.

Captain Cooks sister sites

• Aztec Riches
• Blackjack Ballroom
• Action
• Classic
• Kingdom
• Challenge
• Colosseum
• Cosmo
• Golden Reef
• Golden Tiger
• Grand Hotel
• Grand Mondial
• Lucky Emperor
• Luxury
• Music Hall
• Nostalgia
• Phoenician
• Players Palace
• Quatro
• UK Club
• Vegas Country
• Vegas Slot
• Villento
• Virtual City
• Yukon Gold
• Zodiac