Novibet Casino

Novibet Quick Facts

Sign Up	Register
Sign In	Login
Foundation	2010
Current Status	Active
Min. Deposit	$10
Rating	4.5/10
Business Name	Logflex MT Limited
Affiliate Program	Novi affiliates
Last Updated	12.01.2026

CasiPendium opinion

Novibet Casino is an online gambling operator licensed by the Malta Gaming Authority. The platform offers a large portfolio of games, multilingual website support, and access through mobile applications. Publicly available complaints and user reviews indicate recurring issues related to withdrawal processing times and repeated account verification requests, although some cases are resolved following the submission of additional documentation. User feedback is mixed, with positive references to game variety and occasional prompt payouts, alongside criticisms concerning customer support responsiveness, promotional disputes, and account restrictions.

Final verdict: Use with caution.

Pros and cons

✅ Pros

• Established 2010.
• Large game library.
• Mobile apps.
Sportsbook available
• Sportsbook available.

❌ Cons

• Strict KYC process.
• Withdrawal delays.
• Verification loops.
• Mixed users reputation.

Available countries

🇮🇪 Ireland, 🇫🇮 Finland, 🇳🇴 Norway, 🇲🇹 Malta, 🇬🇮 Gibraltar, 🇮🇸 Iceland, 🇱🇮 Liechtenstein, 🇱🇺 Luxembourg, 🇲🇩 Moldova, 🇲🇨 Monaco, 🇸🇲 San Marino, 🇧🇷 Brazil, 🇨🇱 Chile, 🇲🇽 Mexico, 🇪🇨 Ecuador, 🇵🇪 Peru, 🇧🇴 Bolivia, 🇨🇷 Costa Rica, 🇸🇻 El Salvador, 🇬🇹 Guatemala, 🇭🇳 Honduras, 🇵🇾 Paraguay, 🇺🇾 Uruguay, 🇳🇿 New Zealand, 🇮🇳 India, 🇿🇦 South Africa, 🇶🇦 Qatar, 🇦🇪 United Arab Emirates.

Available languages

English, greek, hungarian, german, finnish, spanish, bulgarian, polish, swedish.

Novibet casino deposits

Deposit methods	Processing time	Minimum
Bank cards, bank transfers, vouchers, e-wallets	10 minutes – 7 business days	$10

Novibet casino withdrawal

Withdrawal methods	Processing time	Minimum	Maximum per week	Maximum per month
Bank cards, bank transfers, e-wallets	10 minutes – 7 business days	$10	No information	No information

Currencies

EUR, GBP, AUD, CLP, NZD, CAD.

Crypto supported

Not available.

Availability may differ by country and payment provider.

User verification and KYC

Required before withdrawing funds. It takes 24 hours up to 10 days.

Required documents:

• Proof of identity
• Proof of address

May apply:

• Proof of payment
• Selfie with ID

Novibet casino license

• MGA/CRP/186/2010 by 🇲🇹 Malta MGA.
  

If your question is ‘Is Novibet casino legit?’ then yes - it is a legitimate and properly licensed casino.

Customer support

Live chat	Email
Available 24/7	support@novibet.com	+353 1 230 8937

Rules

• Terms and conditions

Novibet complaints

Source	Active complaints	Solved
CasinoGuru	0	10
AskGamblers	3	57

Do you have your own complaint?

Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:

• foi.mga@mga.org.mt

Complaints summary

The majority of complaints concern delays in withdrawals and issues related to account verification, often accompanied by communication difficulties or incomplete documentation. Many cases are closed or rejected due to a lack of follow-up from complainants, while those that are resolved generally involve the submission of additional required documents. Fewer complaints address bonuses, payment method restrictions, or technical account matters; however, these issues frequently remain unresolved due to limited cooperation or the need for regulatory escalation.

Common complaints

• Verification issues: Players frequently encounter "verification loops" where the casino repeatedly requests the same documents, rejects valid files, or demands documentation for inactive or digital cards that banks cannot provide. Even after an account is verified, subsequent withdrawal requests often trigger new, redundant document demands. Status: resolved.
• Withdrawal delay: A high volume of complaints relates to payouts remaining pending for weeks or months, often exceeding the operator's stated processing times. Issues are compounded by regional operational closures (e.g., in Peru) and unexplained cancellations of withdrawal requests. Status: closed.
• Bonus terms violations: Players report issues with promotional mechanics, specifically instances where free spins or bonuses are credited without proper notification. This leads to bonuses expiring before the player is aware of them, with subsequent refund requests being denied. Status: closed.

Novibet reviews

Source	Rating	Reviews
TrustPilot	1.5/5	27
AskGamblers	5.9/10	59
CasinoGuru	8/10	39

Overall sentiment

User reviews frequently report issues related to withdrawal delays, repeated verification requirements, and customer support interactions that are described as unresponsive or difficult to escalate. Complaints also commonly reference problems with promotional offers and free spins, particularly regarding activation, availability, or unclear conditions. Additional feedback highlights technical issues affecting the platform, including application performance, live chat reliability, and betting interface functionality. Positive reviews, where present, typically note fast withdrawal processing, straightforward verification procedures, and effective assistance from customer support.

Positive feedback

• Verification: Positive reviews describe verification as straightforward and quick, sometimes completed smoothly without repeated document requests. Users highlight that verification did not block normal play or withdrawals.
• Games: Positive comments note a good overall game selection and a general perception of fair play during normal use. These reviews typically mention continued use over time without major gameplay-related issues.
• Support: Positive reviews highlight helpful live chat interactions where an agent joins after initial bot steps and resolves issues efficiently. Users describe support as responsive in specific cases such as verification assistance.

Negative feedback

• Security: Several users allege that their accounts were locked, blocked, or deactivated immediately after depositing or winning. There are also accusations of the casino confiscating funds and closing accounts without valid reasons, leading to accusations of theft and fraud.
• Withdrawal: Reviews frequently mention withdrawals being delayed, lost, or cancelled without clear explanation. Players often face barriers such as being unable to withdraw to the same card used for deposits or having funds remain "pending" for extended periods despite promises of quick processing.
• Bonus: Complaints center on bonuses not being credited after qualifying deposits, promotional codes not working, and a lack of clarity regarding where free spins can be used. Players also report expiring bonuses due to technical glitches or the casino refusing to honor promotions under the pretense that they weren't "entered" correctly.

Novibet bonuses

Bonus type	Max cash bonus	Max free spins
Welcome	$1000	340
No deposit	Not available	20
Cashback	10%	Not available
Reload	$5	20

Casino bonus terms: http://novibet.ie/info/general-promotions-terms

Novibet games

Over 11000 titles across slots, table games, live casinos and sportsbook.

Best Novibet slots

Game	RTP	Released	Provider
Gates of Olympus 1000	96.50%	2023	Pragmatic Play
Sweet Bonanza 1000	96.53%	2024	Pragmatic Play
Starburst	96.09%	2012	NetEnt
Gonzo's Quest Megaways	96.00%	2020	Red Tiger
Reactoonz 2	96.20%	2020	Play'n GO

Game providers

Over 90.

Novibet apps

Platform	Availability
iOS	✅ Download
Android	✅ Download
Desktop	❌
Progressive web app	✅

Responsible gambling support

If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.

Sources

The information presented is collected from publicly available sources and displayed for informational purposes only.