Ritzo casino online
|
|
| Sign Up | Register |
|---|---|
| Login | Login |
| Foundation | 2024 |
| Current Status | Active |
| Min. Deposit | $10 |
| Rating | 6.5/10 |
| Business Names | GBL Solutions N.V. |
| Affiliate Program | Samurai partners |
| Last Updated | 10.12.2025 |
CasiPendium opinion
Ritzo is a newly established online casino operating under a Curaçao license, offering a very large game library, broad payment methods including cryptocurrency, and support for multiple languages and currencies. Verified public data shows mixed user experiences: some players report successful withdrawals, while others have faced delayed or rejected payouts related mainly to verification issues. The presence of unresolved payment-related complaints on trusted platforms indicates a moderate operational risk despite generally functional gameplay and access.
Final verdict: Not recommended.
Pros and cons
- Large game selection.
- Crypto support.
- Withdrawal delays.
- Verification issues.
- Unresponsive support.
Available countries
🇨🇦 Canada, 🇩🇪 Germany, 🇮🇹 Italy, 🇵🇱 Poland, 🇳🇴 Norway, 🇨🇭 Switzerland, 🇬🇷 Greece, 🇪🇸 Spain, 🇨🇿 Czech Republic, 🇸🇪 Sweden, 🇦🇺 Australia, 🇳🇿 New Zealand, 🇦🇹 Austria, 🇩🇰 Denmark, 🇫🇮 Finland.
Available languages
English, french, german, polish, greek, finnish, norwegian, italian, spanish, danish, hungarian, portuguese.
Ritzo casino deposits
| Deposit methods | Processing time | Minimum |
|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 7 business days | $10 |
Visit the Ritzo deposit page for all relevant details.
Ritzo casino withdrawal
| Withdrawal methods | Processing time | Minimum | Maximum per week | Maximum per month |
|---|---|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 5 business days | $20 | $500 | $10000 |
48-hour pending period for all cashouts.
Visit the Ritzo withdrawal page for all relevant details.
Currencies
EUR, USD, CAD, AUD, NOK, HUF, PLN, NZD
Crypto supported
BTC, BCH, ETH, LTC
Availability may differ by country, payment provider.
Latest updates: N/A
User verification and KYC
Required before withdrawing funds. Takes 24 hours up to 10 days.
Required documents:
- Proof of identity
- Proof of address
May Apply:
- Proof of payment
- Selfie with ID
Ritzo casino license
- OGL/2024/589/0556 by 🇨🇼 Curacao Gaming Control Board.
If your question is “Is Ritzo casino legit?” then yes - it is a legitimate and properly licensed casino.
Customer support
| Live chat | |
|---|---|
| Available 24/7 | support@ritzo.com |
Rules
Ritzo complaints
| Source | Active complaints | Solved |
|---|---|---|
| CasinoGuru | 0 | 1 |
| AskGamblers | 1 | 1 |
Do you have your own complaint?
Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:
Complaints summary
Ritzo Casino faces a mix of resolved and rejected complaints, with the most common grievances centering on strict verification procedures and adherence to specific bonus terms. While some payment disputes are successfully resolved when players persist, a significant number of cases are rejected due to players failing to maintain communication during the mediation process. There are currently only a few publicly available complaints about Ritzo Casino, as the brand is relatively new.
Common complaints
- Verification Delays: The mediation team attempted to intervene, but the player failed to provide necessary updates or communication, leading to the complaint being closed without a resolution. Status: closed. [1]
- Slow withdrawals: User noted that their withdrawal “took about 5-7 days to complete or maybe they only pay on Tuesdays,” indicating slow payout processing despite a win. Status: resolved. [2][3]
Ritzo reviews
| Source | Rating | Reviews |
|---|---|---|
| TrustPilot | 2.3/5 | 65 |
| AskGamblers | 7 | 1 |
| CasinoGuru | 7.8 | 3 |
Overall sentiment
The sentiment is predominantly negative. While players enjoy the platform's design and game variety, the majority of legitimate user feedback warns of significant struggles with the withdrawal process and customer support.
Positive feedback
- User interface & design: Several reviews highlight the modern, clean, and easy-to-navigate website design. Players find the mobile experience smooth and the categorization of games helpful for browsing.[4]
Negative feedback
- Verification loop: Player reported sending the same verification documents (selfie with ID) multiple times, only to have them rejected repeatedly without clear explanation. The user described the process as a stalling tactic to prevent withdrawal.[3]
- Withdrawal delays: Multiple reviews mention withdrawals remaining in "Pending" status for weeks, far exceeding the stated processing times. When users attempt to contact support via live chat or email, they report receiving automated responses or no reply at all.[3]
- Winning confiscation: User on CasinoGuru reported that their winnings were voided and balance reset to the deposit amount. The casino cited a breach of bonus terms (often related to maximum bet sizes or restricted games), which the player claimed was applied unfairly or retrospectively.[5]
Ritzo bonuses
For detailed bonus information, see the Ritzo Bonuses page.
| Bonus name | Max cash bonus | Max free spins |
|---|---|---|
| Deposit | $750 | 300 no wager |
| Reload bonus | $300 | 120 |
Ritzo games
Over 16000 of slots, live casino, table games, crash games, mini games, dice and virtual sports.
Best Ritzo slots
| Game | RTP | Released | Provider |
|---|---|---|---|
| Triple Fortune | 96.23% | 2025 | Netgame |
| Pots of Great Fortune – Hold & Win | 96.06% | 2025 | BetSoft |
| Big Bass Splash | 96.71% | 2022 | Pragmatic Play |
| Fiery Fortune | 96.04% | 2025 | Thunderspin |
| Elvis Frog TRUEWAYS | 96.79% | 2022 | BGaming |
Latest added: No information.
Game providers
Over 135.
Visit Ritzo games and providers page for more details.
Ritzo apps
| Platform | Availability |
|---|---|
| iOS | ❌ |
| Android | ❌ |
| Desktop | ❌ |
| Progressive web app | ✅ |
Responsible gambling support
If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.
Ritzo sister sites
Sources
- ↑ https://casino.guru/complaints/ritzo-casino-player-s-withdrawal-has-been-delayed
- ↑ https://www.askgamblers.com/casino-complaints/ritzo-casino-waiting-for-withdrawal-from-ritzo
- ↑ 3.0 3.1 3.2 https://www.trustpilot.com/review/ritzo.com
- ↑ https://www.askgamblers.com/online-casinos/reviews/ritzo-casino
- ↑ https://casino.guru/ritzo-casino-review#tab=js-tab-reviews