casinos/luxury

Luxury Quick Facts

Sign Up	Register
Sign In	Login
Foundation	2001
Current Status	Active
Min. Deposit	$10
Rating	7.7/10
Business Name	Apollo Entertainment Ltd
Affiliate Program	Rewards affiliates
Last Updated	28.01.2026

Luxury casino is licensed by the UKGC and the ontario regulator, which confirms legal operation and basic player protection. Payment reliability is mixed, with verified complaints about delayed and disputed withdrawals, although many cases were ultimately resolved. User experience is supported by a large game library and wide language coverage, but is weakened by slow withdrawals and strict verification procedures. Overall risk level is moderate based on complaint history and mixed review scores.

Final verdict: Recommended.

Pros and cons

✅ Pros

• Trusted UK/Ontario license.
• High ratings.
• Large game library.
• High ratings.

❌ Cons

• 48-hour pending withdrawals.
• Strict KYC procedures.
• No mobile apps.

Available countries

🇨🇦 Canada, 🇳🇿 New Zealand, 🇬🇧 United Kingdom, 🇦🇹 Austria, 🇫🇮 Finland, 🇮🇳 India, 🇮🇪 Ireland, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇰🇷 South Korea.

Available languages

English, bulgarian, czech, danish, german, greek, spanish, finnish, french, hindi, croatian, hungarian, indonesian, italian, japanese, korean, dutch, norwegian, polish, portuguese (european), portuguese (brazilian), russian, slovak, slovenian, swedish, thai, turkish, ukrainian, vietnamese, chinese (simplified), chinese (traditional).

Luxury casino deposits

Deposit methods	Processing time	Minimum
Bank cards, bank transfers, e-wallets, crypto	10 minutes – 7 business days	$10

Visit the Luxury casino deposit page for all relevant details.

Luxury casino withdrawal

Withdrawal methods	Processing time	Minimum	Maximum per week	Maximum per month
Bank cards, bank transfers, e-wallets, crypto	10 minutes – 7 business days	$50	No information	$16000

Visit the Luxury casino withdrawal page for all relevant details.

Currencies

CAD, USD, EUR, GBP.

Crypto supported

BTC, ETH, USDT.

Availability may differ by country and payment provider.

User verification and KYC

Required before withdrawing funds. It takes 24 hours up to 10 days.

Required documents:

• Proof of identity
• Proof of address

May Apply:

• Proof of payment
• Selfie with ID

Luxury casino license

• 38620 by 🇬🇧 UK gambling commission.
• OPIG1246863 by 🇨🇦 Alcohol and gaming commission of Ontario.
  

If your question is “Is Luxury casino legit?” then yes - it absolutely yes.

Customer support

Live chat	Email
Available 24/7	support@crhelpdesk.com

Rules

• Terms and conditions
• FAQ
• Privacy policy

Luxury complaints

Source	Active complaints	Solved
CasinoGuru	4	27
AskGamblers	0	8

Do you have your own complaint?

Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:

• https://www.agco.ca/en/general/questions-complaints-and-objections
• https://www.gamblingcommission.gov.uk/public-and-players/complaints

Complaints summary

Most complaints revolve around problematic withdrawals — either delays, refusals or losses — and bonuses not being credited. Some issues arise from account verification or bonus-terms enforcement. A few complaints remain unresolved.

Common complaints

• Confiscated winnings: Player had £4,779 in winnings confiscated because they allegedly failed to provide specific verification documents (photo of ID and 30-day bank statement) within the casino's required timeframe. Status: resolved.
• Blocked loyalty points: Player from Germany reported that their VIP loyalty points (worth €84) were blocked and could not be withdrawn; the casino cited their right to revoke bonuses at discretion.
• Withdrawal delays: player experienced long delays with a withdrawal of €10,000, though the issue was eventually settled after the complaint was made public..

Luxury reviews

Source	Rating	Reviews
TrustPilot	4.3/5	4629
AskGamblers	5.3/10	33
CasinoGuru	9.1/10	19

Overall sentiment

Players’ experiences with Luxury casino are mixed: many appreciate the variety of games, responsive support and eventual payouts, while a notable portion criticizes slow withdrawals, heavy verification procedures and occasional technical problems.

Positive feedback

• Generous bonuses: Multiple reviews highlight the generous welcome bonuses and loyalty rewards, with one user specifically mentioning they received free money just for being a loyal player.
• Technical Performance: A long-term player (5 years) praised the platform's stability, noting they never experienced technical issues and rated every aspect 5 stars.

Negative feedback

• Poor Customer Service: Player described being "fobbed off" by customer service when inquiring about a delayed withdrawal, with staff blaming bank holidays and referring them to an unreachable "Risk Management" department.

• Slow Withdrawals: Users frequently complain about the 48-hour mandatory pending period for withdrawals, with some reporting total wait times of up to 4 days (96 hours).

Luxury bonuses

For detailed bonus information, see the Luxury casino bonuses page.

Bonus name	Max cash bonus	Max free spins
Deposit	$1500	Not available

Luxury games

Over 850 of slots/video slots, blackjack, roulette, video poker, progressive jackpots, live dealer games, baccarat, table games, variety games (keno, craps, bingo, scratch cards).

Best Luxury slots

Game	RTP	Released	Provider
10000 Wishes	96.27%	2021	Alchemy gaming
108 Heroes	96.56%	2016	Microgaming
11 Champions	95.93%	2020	Gameburger studios

Latest added: No information.

Game providers

Over 35.

Visit Luxury casino games and providers page for more details.

Luxury apps

Platform	Availability
iOS	❌
Android	❌
Desktop	❌
Progressive web app	✅

Responsible gambling support

If gambling stops being fun or impacts your life, relationships, or finances, seek help immediately.