casinos/sg: Difference between revisions
casinos/sg
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* '''Verification issues (KYC)''': Player from Germany faced significant delays with a €1,300 withdrawal due to repeated rejections of their proof of address. The casino requested multiple documents and appeals before eventually verifying the account. The issue was resolved after the necessary verification was completed and the winnings were paid. Status: resolved. <ref>https://casino.guru/complaints/sg-casino-player-s-winnings-are-being-delayed-due</ref> | * '''Verification issues (KYC)''': Player from Germany faced significant delays with a €1,300 withdrawal due to repeated rejections of their proof of address. The casino requested multiple documents and appeals before eventually verifying the account. The issue was resolved after the necessary verification was completed and the winnings were paid. Status: resolved. <ref>https://casino.guru/complaints/sg-casino-player-s-winnings-are-being-delayed-due</ref> | ||
* '''Withdrawal delay''': Player from Alberta waited over a month for a $1,500 withdrawal and had only received partial payment. The delay caused financial strain, and the second portion of the withdrawal remained unprocessed despite approval. The casino eventually processed the remaining funds, resolving the complaint. Status: resolved. <ref>https://casino.guru/complaints/sg-casino-player-s-withdrawal-is-delayed-11</ref> | * '''Withdrawal delay''': Player from Alberta waited over a month for a $1,500 withdrawal and had only received partial payment. The delay caused financial strain, and the second portion of the withdrawal remained unprocessed despite approval. The casino eventually processed the remaining funds, resolving the complaint. Status: resolved. <ref>https://casino.guru/complaints/sg-casino-player-s-withdrawal-is-delayed-11</ref> | ||
* '''Security & fraud checks''': Player from Poland was unable to access their account, which was initially marked as under review and subsequently closed. The casino confirmed the closure was due to a violation of the terms and conditions. The complaint was rejected as the evidence provided by the casino supported the decision. Status: | * '''Security & fraud checks''': Player from Poland was unable to access their account, which was initially marked as under review and subsequently closed. The casino confirmed the closure was due to a violation of the terms and conditions. The complaint was rejected as the evidence provided by the casino supported the decision. Status: closed. <ref>https://casino.guru/complaints/sg-casino-player-s-account-has-been-closed-1</ref> | ||
== SG reviews == | == SG reviews == | ||