BitStarz casino online
|
|
| Sign Up | Register |
|---|---|
| Sign In | Login |
| Foundation | 2014 |
| Current Status | Active |
| Min. Deposit | $20 |
| Business Name | Gareton B.V. |
| Affiliate Program | Starz Partners |
| Last Updated | 25.12.2025 |
CasiPendium opinion
N/A.
Final verdict: Recommended/Not recommended/Use with caution.
Pros and cons
- N/A.
- N/A.
- N/A.
- N/A.
- N/A.
Available countries
🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand, 🇯🇵 Japan, 🇧🇷 Brazil, 🇳🇴 Norway, 🇮🇪 Ireland, 🇨🇭 Switzerland, 🇵🇱 Poland, 🇦🇹 Austria, 🇩🇪 Germany, 🇫🇮 Finland, 🇿🇦 South Africa, 🇦🇷 Argentina, 🇨🇱 Chile, 🇵🇪 Peru, 🇲🇹 Malta, 🇮🇸 Iceland.
Available languages
English, russian, chinese, japanese.
BitStarz casino deposits
| Deposit methods | Processing time | Minimum |
|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 7 business days | $20 |
Visit the BitStarz deposit page for all relevant details.
BitStarz casino withdrawal
| Withdrawal methods | Processing time | Minimum | Maximum per week | Maximum per month |
|---|---|---|---|---|
| Bank cards, bank transfers, e-wallets, crypto | 10 minutes – 7 business days | $20 | Unlimited | Unlimited |
Visit the BitStarz withdrawal page for all relevant details.
Currencies
AUD, JPY, NZD, CAD, RUB, NOK, USD, EUR.
Crypto supported
BTC, ETH, LTC, BCH, DOG, USDT.
Availability may differ by country and payment provider.
User verification and KYC
Required before withdrawing funds. It takes 24 hours up to 10 days.
Required documents:
- Proof of identity
- Proof of address
May apply:
- Proof of payment
- Selfie with ID
BitStarz casino license
- OGL/2024/165/0185 by 🇨🇼 Curacao gambling board.
If your question is ‘Is BitStarz casino legit?’ then yes - it is a legitimate and properly licensed casino.
Customer support
| Live chat | |
|---|---|
| Available 24/7 | support@bitstarz.com |
Rules
Last updated on: 25.06.2025.
BitStarz complaints
| Source | Active complaints | Solved |
|---|---|---|
| CasinoGuru | 3 | 39 |
| AskGamblers | 0 | 18 |
Do you have your own complaint?
Use the official complaint portal or email address of the relevant regulator. In some cases, regulators also appoint Alternative Dispute Resolution (ADR) bodies to help mediate disputes. If you have a complaint, you can submit it here:
Complaints summary
Complaints about Bitstarz casino most commonly involve withdrawal delays, verification difficulties, and confiscation of winnings related to bonus terms or security checks. A significant portion of cases are closed due to player inactivity or rejected after the casino provides evidence of rule violations. Some disputes are resolved following third party mediation, particularly those involving technical errors or prolonged verification.
Common complaints
- Verification issues (KYC): Player from Ireland faced prolonged delays withdrawing USDT due to the casino rejecting valid documents without clear explanation. The issue required intervention to clarify the verification requirements and release the funds. Status: resolved. [1]
- Withdrawal delay: Australian player’s account was temporarily disabled while awaiting a large withdrawal of $14,200, causing confusion regarding the payment status. Communication with the casino clarified that most funds had been paid, and the issue was settled. Status: resolved. [2]
- Security & fraud checks: Player from Nevada faced confiscation of winnings after the casino provided evidence of a duplicate account linked to the same IP address and device. The complaint was rejected as the evidence supported the casino's claim of a terms violation. Status: rejected. [3]
BitStarz reviews
| Source | Rating | Reviews |
|---|---|---|
| TrustPilot | 4.3/5 | 4787 |
| AskGamblers | 8.8/10 | 611 |
| CasinoGuru | 9.8/10 | 539 |
Overall sentiment
BitStarz Casino generally garners positive feedback for its game variety, fast cryptocurrency payouts, and responsive customer support, with long-term users often citing its reliability and trustworthiness. However, a significant minority of players express frustration with high wagering requirements on bonuses, perceived low return-to-player (RTP) rates, and occasional complications with withdrawals and verification processes.
Positive feedback
- N/A: N/A.[4]
- Community and customer service: Despite not having a big win yet, this reviewer praised the "family" atmosphere and the Discord community. They noted the casino is trustworthy ("not scam") and that their experience changed positively after engaging with the community and support.[5]
- Trustworthiness and fast payouts: VIP player called BitStarz "unequivocally the best online casino," praising its honesty and integrity over nearly a decade. They highlighted winning several major jackpots and receiving payouts within minutes of a request.[6]
Negative feedback
- Poor returns: Long-term player expressed frustration with exceptionally low payouts on bonuses, noting that $2 bets would yield under $10. They also criticized deposit bonuses as "bait and switch" due to high wagering requirements (40x) and low max withdrawals ($100), making it impossible to get real value.[7]
- Difficulty cashing out: This reviewer had an "extremely bad experience," citing a poor user interface and "disgusting" customer service. They specifically complained about a "scammy" deposit bonus that locks all funds until a difficult 40x wager is met.[8]
- Payment loss between providers: Sser reported a withdrawal of $200 that was lost between the casino and Cash App. They were bounced back and forth between support teams without resolution, leaving the funds unaccounted for after Cash App rejected the transaction.[9]
BitStarz bonuses
For detailed bonus information, see the BitStarz bonuses page.
| Bonus type | Max cash bonus | Max free spins |
|---|---|---|
| Welcome | $500 | 180 |
| Deposit | Not available | Not available |
| Free spins | $N/A | 200 |
| Cashback | Not available | Not available |
| Reload | $300 | Not available |
Casino bonus terms: https://www.bitstarz.com/bonus-terms-and-conditions
BitStarz games
Over 7000 titles across slots, table Games, live games, jackpots, crash games and specialty games.