casinos/play-fortuna: Difference between revisions

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*[mailto:complaints@gamingcontrolcuracao.org complaints@gamingcontrolcuracao.org]

=== Complaints summary ===

Complaints about Play Fortuna ~~and Booi Casino~~ mainly concern withdrawal delays and KYC verification, often linked to payment method restrictions. Many disputes involve strict security rules on duplicate accounts, game errors, and unfair play. While issues are often resolved with player cooperation, many complaints are rejected due to missing evidence or lack of follow-up.

Complaints about Play Fortuna mainly concern withdrawal delays and KYC verification, often linked to payment method restrictions. Many disputes involve strict security rules on duplicate accounts, game errors, and unfair play. While issues are often resolved with player cooperation, many complaints are rejected due to missing evidence or lack of follow-up.

=== Common complaints ===

* '''Verification issues (KYC)''': Armenian player at Booi Casino struggled with verification after the operator rejected submitted selfies and linked the user to multiple accounts. The casino eventually decided to pay out all funds and close the account. Status: resolved. <ref>https://casino.guru/complaints/booi-casino-player-struggles-with-verification-process</ref>

@@ Line 118: / Line 118: @@
 *[mailto:complaints@gamingcontrolcuracao.org complaints@gamingcontrolcuracao.org]
 === Complaints summary ===
-Complaints about Play Fortuna and Booi Casino mainly concern withdrawal delays and KYC verification, often linked to payment method restrictions. Many disputes involve strict security rules on duplicate accounts, game errors, and unfair play. While issues are often resolved with player cooperation, many complaints are rejected due to missing evidence or lack of follow-up.
+Complaints about Play Fortuna mainly concern withdrawal delays and KYC verification, often linked to payment method restrictions. Many disputes involve strict security rules on duplicate accounts, game errors, and unfair play. While issues are often resolved with player cooperation, many complaints are rejected due to missing evidence or lack of follow-up.
 === Common complaints ===
 * '''Verification issues (KYC)''': Armenian player at Booi Casino struggled with verification after the operator rejected submitted selfies and linked the user to multiple accounts. The casino eventually decided to pay out all funds and close the account. Status: resolved. <ref>https://casino.guru/complaints/booi-casino-player-struggles-with-verification-process</ref>